Refund policy

At Cozy Up Store, your satisfaction is our top priority. Because we offer both custom printed items and unique creations, please review our policy below:

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please reach out within 14 days of delivery. Email us at contact@cozyupstore.com with your order number and photos of the issue. We’ll take care of a replacement or refund.

Returns & Exchanges

Since each item is produced on demand, we’re unable to accept returns or exchanges for reasons such as size, color preference, or change of mind.

Production & Shipping Errors

If something goes wrong during production or shipping, we’ll fix it right away.

Contact 
contact@cozyupstore.com